ESCALATION

The expertise, and training of Contguard’s Control Center team gives them the knowledge, ability, and skills required to understand the data provided by the system, often identifying possible issues and suspicious events that would otherwise go unnoticed.

Their 24/7 availability is what enables our team to react and escalate issues where necessary, in real time.

Our Control Team has specific protocols in place, so if a suspected security or quality assurance-related event occurs at a specific location (for example, a loading port), the team is able to alert the relevant people within the customer organization, so that they can take preventative action.

Our team is also trained to monitor important shipments, and escalate in the event of serious route deviations.

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